Job Overview

We are looking for a warm, professional, and customer-focused Guest Relations Officer to join our team. In this role, you will be responsible for enhancing the guest experience from arrival to departure by providing personalized service, resolving concerns, and ensuring guests feel valued and well taken care of throughout their stay.

Responsibilities

The Guest Relations Officer is responsible for welcoming guests, managing check-ins and check-outs, addressing inquiries, handling special requests, and coordinating with different departments to ensure seamless service. This role also includes managing guest feedback, resolving issues with care, and maintaining a positive, approachable presence in the lobby area.

Requirements

The ideal candidate has excellent communication and interpersonal skills, a professional appearance, and a strong customer service mindset. Previous experience in guest relations, front desk operations, or hospitality is preferred. The ability to multitask, remain calm under pressure, and provide solutions efficiently is essential.

Benefits

We offer a competitive salary, a friendly and supportive work environment, opportunities for growth, and additional benefits based on company policy.

How to Apply

Interested candidates are invited to submit their CV or resume to lorunse@help.com or apply through [Application Link]. Only shortlisted candidates will be contacted.